Frequently Asked Questions

Common questions about Papa Social Login and BigCommerce.

About the Product

What is Papa Social Login?

Papa Social Login is a BigCommerce application that allows customers to log into your store using their Google, Facebook accounts, or OTP Email instead of creating and remembering complex passwords.

Is Papa Social Login secure?

Absolutely secure! We use:

• OAuth 2.0 - the security standard used by Google and Facebook
• HTTPS encryption for all data transmission
• No password storage - passwords are never stored
• SOC 2 Type II compliance - regular security auditing

Customer information is strictly protected according to GDPR and international standards.

Do I need programming knowledge to use it?

No! Papa Social Login is designed for:

• One-click installation from BigCommerce App Store
• Auto-install scripts with no coding required
• Visual configuration through dashboard
• Drag-and-drop customization

For advanced customization, we provide detailed guides and support.

Which themes does Papa Social Login work with?

Papa Social Login is compatible with:

• ✅ All BigCommerce themes (Stencil and Blueprint)
• ✅ Custom themes and third-party themes
• ✅ Responsive themes with mobile optimization
• ✅ Headless/API-first setups

If you encounter issues with a specific theme, our support team will help customize it.

Installation and Usage

How long does it take to install Papa Social Login?

Basic installation: 5-10 minutes

1. Install from BigCommerce App Store (2 minutes)
2. Enable Google/Facebook login (2 minutes)
3. Auto-install script (1 minute)
4. Test and verify (5 minutes)

Advanced installation with custom OAuth and OTP Email: 30-60 minutes

Can I try it before purchasing?

Yes! We provide a 7-day free trial with:

• Full access to all features
• No credit card required to start
• Unlimited logins during trial
• Complete functionality including Google, Facebook, and Email OTP

After the trial, continue with our simple $19/month plan.

What if customers already have BigCommerce accounts?

Papa Social Login intelligently handles this:

• Email matching: Automatically links social profile with existing account
• Manual linking: Customers can self-link in account settings
• Duplicate prevention: No duplicate accounts created
• Profile enhancement: Adds avatar and information from social profiles

Can customers unlink social accounts?

Yes, customers have full control:

• Account settings: Unlink any social profile
• Multiple providers: Link/unlink Google, Facebook separately
• Fallback login: Always able to use email/password login
• Data privacy: Unlinking removes social data from profile

Features

How does OTP Email login work?

OTP (One-Time Password) Email is a passwordless login method:

1. Customer enters email on login page
2. System sends 6-digit code via email instantly
3. Customer enters OTP code to log in
4. Code valid for 10 minutes and single use only
5. Auto-creates account if email doesn't exist

This is a secure and convenient method for customers without social accounts.

Can I customize the login button interface?

Yes! Papa Social Login provides many options:

All features included in $19/month plan: - Custom CSS injection - Brand colors and fonts - Custom button text - Multi-language support - White-label branding (Enterprise)

Does Papa Social Login support multiple languages?

Yes! Currently supports:

• 🇺🇸 English (default)
• 🇻🇳 Vietnamese
• 🇪🇸 Spanish
• 🇫🇷 French
• 🇩🇪 German
• 🇯🇵 Japanese

Custom translations available for Enterprise customers. Auto-detect browser language or set manually.

Can I track conversion rate improvement?

Yes! Papa Social Login provides detailed analytics:

Metrics tracking: - Login success rate before and after installation - Conversion funnel: visitor → login → purchase - Customer acquisition cost (CAC) improvement - Customer lifetime value (CLV) by login method

Integration with: - Google Analytics Enhanced Ecommerce - Facebook Pixel Custom Conversions - BigCommerce native analytics - Custom reporting dashboards

Billing and Payments

What is the pricing? Are there any hidden fees?

Transparent pricing with no hidden fees:

Plan	Price/month	Setup fee	Transaction fee
7-day Trial	$0	$0	$0
Standard	$19	$0	$0

Included in the price: - All features according to plan - Customer support - Regular updates - Security monitoring - Uptime guarantee

Can I cancel my subscription at any time?

Yes, cancel anytime without penalty:

• No contracts or commitments
• Cancel online in just a few clicks
• Service continues until end of billing period
• Data retention for 90 days after cancellation
• Easy reactivation if you want to return

Enterprise may have minimum commitment depending on custom contract.

Are there discounts for annual payments?

Yes! Annual payments receive:

• Pro Annual: $19 × 10 = $190/year (save $38, 17% off)
• Enterprise Annual: $99 × 10 = $990/year (save $198, 17% off)
• Volume discounts available for multiple stores
• Partner discounts for agencies and developers

What is the refund policy?

Flexible refund policy:

• Trial period: Always free, no charges
• Paid subscription: Pro-rated refund if cancelled within first 14 days
• Fair refund policy for any service issues
• Downgrade: Refund difference if downgraded mid-cycle
• Technical issues: Full refund if service is not working

Security and Privacy

Does Papa Social Login store passwords?

No! Papa Social Login never stores passwords:

• OAuth flow: Authentication handled by Google/Facebook
• No password access: We only receive public profile information
• OTP tokens: Temporary codes, not passwords
• Zero knowledge: Cannot access customer passwords

This is why social login is more secure than traditional passwords.

What information is collected from social profiles?

Only collects minimum necessary information:

Google Profile: - ✅ Name (first_name, last_name) - ✅ Email address - ✅ Profile picture URL - ✅ Locale/language - ❌ No access to contacts, emails, drive, etc.

Facebook Profile: - ✅ Name and email (if public) - ✅ Profile picture - ❌ No access to posts, friends, messages, etc.

Users have full control and can revoke access at any time.

How is GDPR compliance handled?

Papa Social Login is fully GDPR compliant:

• Lawful basis: Legitimate interest and consent
• Data minimization: Only collect necessary data
• Right to be forgotten: Auto-delete when uninstalled
• Data portability: Export customer data anytime
• Privacy by design: Built-in privacy protections
• EU data residency available for Enterprise

Can I delete all data?

Yes! Full data deletion options:

Customer level: - Customers can delete social links from account - GDPR deletion requests are processed automatically

Store level: - Uninstalling app will delete all Papa Social Login data - Data retention period: 90 days after uninstall - Force delete: Contact support for immediate deletion

Transparent process with confirmation emails.

Technical and Integrations

Does Papa Social Login have an API?

Yes! Comprehensive REST API:

Standard plan ($19/month): - Full CRUD customer API - Webhooks for events - 50,000 calls/month

Enterprise: - Advanced API with custom endpoints - GraphQL support - Unlimited calls - Custom rate limits

Is webhook support available?

Yes! Real-time webhooks for:

{
  "events": [
    "customer.social_login",
    "customer.account_created", 
    "customer.profile_updated",
    "customer.account_linked",
    "customer.account_unlinked"
  ]
}

Use cases: - Trigger email campaigns - Update CRM systems - Custom analytics tracking - Third-party integrations

Can I integrate with email marketing tools?

Yes! Pre-built integrations:

Included integrations: - Mailchimp - Klaviyo
- Constant Contact - Campaign Monitor - SendGrid

Custom integrations available via: - Zapier connectors - API webhooks - Custom development support

Is mobile app integration supported?

Yes! Mobile-first approach:

Native apps: - iOS SDK for React Native - Android SDK for React Native - Flutter plugin - Xamarin component

PWA support: - Service worker integration - Offline login capability - App-like experience

Deep linking: - Custom URL schemes - Universal links support

Performance and Reliability

Does Papa Social Login affect page speed?

Minimal impact with optimizations:

Performance metrics: - Script size: <15KB gzipped - Load time: <200ms - Async loading: Does not block page render - CDN delivery: 99% uptime

Optimizations: - Lazy loading scripts - Preload critical resources
- Image optimization for avatars - Caching strategies

What is the uptime guarantee?

99.9% uptime SLA with monitoring:

Infrastructure: - Multi-region AWS deployment - Auto-scaling load balancers - Real-time health monitoring - Automated failover

Incident response: - <5 minute detection - <15 minute resolution target - Status page: status.papasociallogin.com - Email notifications for major incidents

Can it handle traffic spikes?

Yes! Auto-scaling architecture:

Capacity: - 10,000+ concurrent users - 1M+ monthly active users - Auto-scale according to demand - No rate limits for Enterprise

Peak traffic handling: - Black Friday/Cyber Monday tested - Flash sale optimization - CDN acceleration - Database scaling

Support and Onboarding

What support channels are available?

Multi-channel support:

During trial and subscription: - Priority email: 24h response - Live chat: Business hours - Video calls: Scheduled

Enterprise: - Dedicated account manager - Phone support: 24/7 - Emergency escalation: 4h SLA - Custom training sessions

Is training and onboarding available?

Comprehensive onboarding:

All users receive: - 1-on-1 setup call (30 min) - Email sequence with tips - Best practices guide

Enterprise: - Dedicated onboarding manager - Custom implementation plan - Team training sessions - Success metrics tracking

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Have other questions?

Can't find the answer? Contact us:

• Email: support@papathemes.com
• Live Chat: In dashboard during business hours
• Knowledge Base: docs.papasociallogin.com
• Community: community.papasociallogin.com